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Paul M
1 reviews | Active since Jun 2013
23 Feb 2015, 13:19
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The company debited my account when l had sent them email requesting that they must not debit it. I spoke to Gundo M and he said l must send him my bank statement showing the bank charges as they will refund me. I sent Gundo M my bank statement on 16 Feb 2015 and no response has been received. This is very irritating and bad service. Someone called me some weeks ago saying l must send the bank statement to Gundo which l did but no acknowledgement of my email with bank statement.
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1Life's replyOfficial
23 Feb 2015, 16:42Hello E935099,
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, the matter is under investigation and feedback will be provided in due course.
We do apologise for the inconvenience that was caused.
Should you wish to further discuss the matter, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Kenan Angrik.
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, the matter is under investigation and feedback will be provided in due course.
We do apologise for the inconvenience that was caused.
Should you wish to further discuss the matter, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Kenan Angrik.
Best regards,
1Life's reply23 Feb 2015, 16:42
Official
Hello E935099,
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, the matter is under investigation and feedback will be provided in due course.
We do apologise for the inconvenience that was caused.
Should you wish to further discuss the matter, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Kenan Angrik.
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you.
As discussed, the matter is under investigation and feedback will be provided in due course.
We do apologise for the inconvenience that was caused.
Should you wish to further discuss the matter, please do not hesitate to contact our Resolutions Department on ***.
Kind Regards,
Kenan Angrik.
Best regards,