No Feedbac****!

I submitted a claim on the 04/07/2019 on a Pure Life and Funeral policy. I then received all the documents, mostly surrounded around Medical History of the policy holder to which there is none (other than maybe 2 visits to a doctor) in 15 years. I submitted all I had and included (which was not asked for) all the other med aids and membership numbers used over this time to assist yourselves. To date I have had absolutely NO FEEDBACK. All I get is blank emails from 1Life. I have requested a copy of the policy 3 times 08,10,17 of July and again, blank emails. I have also asked for confirmation that documents have been received - NOTHING. I have asked for the processes that need to happen - NOTHING. Whilst I didn't expect to be paid out by this time I certainly expect FEEDBACK. (although one must ask how a funeral would be paid for without a payment, luckily this has already been arranged and paid for). Policy number 112***260