No contract

Please be advised that I need this policy cancelled. Failure to e-mail me the quotation on the date of the sale and to date I have not received any policy documents. I have been off the entire April and did not have any of your details and I see premium was collected successfully on the 25.04.2015. As per sales consultant, if I was unhappy or changed my mind I would be refunded the 1st premium as that would be grace period. I spoke to a retentions consultant who provided me with a policy number as I did not have it and she informed me that the document was e-mailed and posted to my postal address. Hence, to date I have not received anything. This is not a good impression because if it is a problem receiving documents I do not want to think how difficult it would be should I have a claim. Kindly cancel this policy with immediate effect and refund premium to the same account you debited from. Please do not tell me of terms and conditions as you failed to send the documents and I am not aware of your terms and conditions, it is too late to send this as I have made up my mind. Kindly advise when can I expect the refund and please e-mail with proof of cancellation.