1 reviews | Active since Jun 2011

04 Jun 2015, 08:50

No Cash Deposits Allowed?????

Hi There<br> I closed my bank account and want to pay my policies via cash deposit. The call centre informs me that no cash deposits are allowed??!! Now how am I suppose to pay my policies???<br> One thing for sure, should something happen to me 1LIFE will be VERY quick to say, sorry no claim, she defaulted on her payment. Ne, 1Life? Thats how you operate. Any excuse not to pay out.<br> So what utter ******** is this not to allow cash deposits????

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Replies (1)
1Life
1Life's reply04 Jun 2015, 16:31
Official
Hello heidivz,

Thank you for bringing this matter to our attention.

I have been informed that a consultant has contacted you.

As discussed, currently we can only collect premiums via debit order and do not have the option for cash deposits. You may provide us with alternative banking details for your premiums to be deducted from in the interim, so that your policy does not lapse. This will ensure that you continue to secure the financial future of your loved ones.

Kindly forward the new details when they are available.

Should you wish to discuss the matter further, kindly contact our Resolutions Department on ***.

Kind Regards,
Kenan Angrik.