No Care for Customer's Grief
<p>My Cousin took a Funeral Policy with 1Life of which I am the beneficially, it's has been more that 48 hours and the Policy has not paid out, as a family we are frustrated and confused and don't know where to turn to. We have a family member that needs to be buried with dignity and this seems that it will never happen.</p> <p>we are still waiting for 1Life to honor the claim and payout as promised and they have not done this, they tell us the matter is with senior Management it's been more that 48 hours now. Where is the dignity and the repspect for the deceased! Please help us! </p>
Thank you for bringing this matter to our attention.
The matter has been escalated to our claims department for further investigation and a comprehensive response will be provided in due course.
We do apologise for any incovenience that this has caused.
Yours sincerely
Resolutions Team.
Thank you for bringing this matter to our attention.
The matter has been escalated to our claims department for further investigation and a comprehensive response will be provided in due course.
We do apologise for any incovenience that this has caused.
Yours sincerely
Resolutions Team.
Please Note That is been 52 hours since the claim was submitted and still no payout. I still have not received conclusive feedback as to why the claim has not been paid out yet after so many unreasonable hours after submitting a claim. As a family we are thinking about the other policies that we have with you and we are wondering if this is the kind if service we will get too!
Please Note That is been 52 hours since the claim was submitted and still no payout. I still have not received conclusive feedback as to why the claim has not been paid out yet after so many unreasonable hours after submitting a claim. As a family we are thinking about the other policies that we have with you and we are wondering if this is the kind if service we will get too!