1 reviews | Active since Sept 2011
No Call Back
Could 1Life please be as kind as TO CANCEL MY POLICY, a week and two days ago they called me offering me a policy which I took, the next day when I received my POLICY per email I noticed a few things they placed wrong, I sent two emails requesting corrections to be made. I received two emails back saying that someone will contact me WITHIN 24 HOURS with regards to my emails sent. A week and a day has passed no call instead I received two more emails with my policy attached and still the information I have requested to be corrected is WRONG. 1Life needs to work on their customer service and please CANCEL MY POLICY, as I see it like this if they can't contact me within 24 hours as promised on email, if I have to pass away as per policy I took they will not even bother to pay out the money to my beneficiaries or to cover my funeral cost.
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultants has contacted you and the matter is now resolved.
As per the conversation you had, your life insurance policy was cancelled as per your request and confirmation of cancellation was sent to you via email.
We are sad to lose you as a client and apologise for any inconvenience that this might have caused on your side.
Should you wish to discuss this matter further, please contact our Resolutions department on ***.
Your sincerely
Resolutions Team.
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultants has contacted you and the matter is now resolved.
As per the conversation you had, your life insurance policy was cancelled as per your request and confirmation of cancellation was sent to you via email.
We are sad to lose you as a client and apologise for any inconvenience that this might have caused on your side.
Should you wish to discuss this matter further, please contact our Resolutions department on ***.
Your sincerely
Resolutions Team.