my attempt at taking out life insurance with 1Life

I took out a policy with 1Life and was told to have an HIV test before the cover starts. I tried to have this test done at the place I was told to go to. They couldn't do it for me as 1Life had taken back there tablet a couple of months prior and they couldn't then provide the service until it had been returned. I then tried calling them, no answer, tried for 2 days and the phone just rang. I then sent an email, I received no response, I sent another email, still no response, even though there email stipulates that someone will call you within a day. I then phoned the accounts department and got through to someone, they referred me to cancellations because by then I was just the 'moering'. I was then told to email ***, I asked the consultant, 'what will happen if no one gets back to me'', to which he responded 'ma'am someone will get back to you' … well still 2 emails and a week later I am now still waiting. And of course I must add they were very happy to deduct my cover, yet no service has been provided as yet.