MG
Mandie G
1 reviews | Active since Oct 2010
27 Jul 2015, 12:04
Mom Passed away, 1life taking a lot of time
Our Mom passed away 28 April 2015. We submit a claim 2 weeks after that. After numerous calls and disagreeing with the staff. As for 4 times we phoned in and they told us they did not receive the documents, they discovered that they actually did. Today they told me I can no longer enquire on my fathers behalf after he stated I am handling his affairs!!! I will strongly NEVER recommend anyone to take out life insurance with 1Life as you pay and then you have to beg for them to process your claim and give feedback.
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1Life's replyOfficial
28 Jul 2015, 14:05Hello fed up 007,
Thank you for making us aware of the issues that you have been experiencing.
We have tried to contact you telephonically to address your complaint, but have been unsuccessful.
An e-mail was sent in response to the concerns raised and we are doing our utmost best to obtain the necessary hospital records to finalise the claim.
1Life would like to extend our sincerest condolences for the loss of your mother.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please contact our Claims Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of the issues that you have been experiencing.
We have tried to contact you telephonically to address your complaint, but have been unsuccessful.
An e-mail was sent in response to the concerns raised and we are doing our utmost best to obtain the necessary hospital records to finalise the claim.
1Life would like to extend our sincerest condolences for the loss of your mother.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please contact our Claims Department on ***.
Kind Regards,
Resolutions Team.
1Life's reply28 Jul 2015, 14:05
Official
Hello fed up 007,
Thank you for making us aware of the issues that you have been experiencing.
We have tried to contact you telephonically to address your complaint, but have been unsuccessful.
An e-mail was sent in response to the concerns raised and we are doing our utmost best to obtain the necessary hospital records to finalise the claim.
1Life would like to extend our sincerest condolences for the loss of your mother.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please contact our Claims Department on ***.
Kind Regards,
Resolutions Team.
Thank you for making us aware of the issues that you have been experiencing.
We have tried to contact you telephonically to address your complaint, but have been unsuccessful.
An e-mail was sent in response to the concerns raised and we are doing our utmost best to obtain the necessary hospital records to finalise the claim.
1Life would like to extend our sincerest condolences for the loss of your mother.
We do apologise for the inconvenience that was caused.
Should you wish to discuss the matter further, please contact our Claims Department on ***.
Kind Regards,
Resolutions Team.