MISLEADING EMAILS / CHANGING DOCUMENTS

Again im lodging a complaint, to the misleading email that was send to me for a R500 retail voucher... Skhumbuzo let me tell you that if you listen to the voice recording you will hear that i was merely trying to understand what email i received and was stated in my email. and i kept getting interrupted, reading the text to the consultant he just did not care to understand BEST OFF ALL IS SKHUMBUZO NOW YOU SENDING ME ANOTHER EMAIL WITH DIFFERENT WORDING AND TERMS, AS TO WHAT I RECEIVED INITIALLY YOU HAD ALOT OF THIS QUERIES AND COMPLAINTS FROM OTHER 1LIFE CUSTOMERS AND YOU GUYS QUICKLY CHANGED THE WORDING TO MAKE 1LIFE GOOD , YOU ARE VERY UNPROFESSIONAL IN CHANGING THE WORDING ON EMAIL AFTER YOU DISCOVERED YOU MADE AN ERROR