Misleading customers

In the 11th of June 2020 at about 10h35, I spoke to a consultant by the name of Katleho who had stopped me from cancelling my policies with 1life. Katleho advise me that as from July 2020 the company is going to assist me by paying 2 premiums towards my account (July & August) so this can buy me time to get back on my feet following the lockdown. However on the 2nd day of July 2020 I woke up with loads of emails, calls and SMS'S pounding me for payment, now I was left wondering if katlego was misleading me or what went wrong and I do not care, I DO NOT WANT A PAYMENT BREAK ANYMORE FROM 1LIFE, I SIMPLY NEED YOU TO CANCEL MY POLICIES WITH IMMEDIATE AFFECT.

Thank you