Mis-selling of products. BUY AT YOUR OWN RISK!

I bought a funeral cover policy with 1Life which was sold to me having R6000.00 grocery benefit for main member and all other members covered on policy.

The sales consultant had rehe****d the R6000.00 benefit and other benfits for other members and sold it to me as is without any hesitations.

After reviewing the policy documents, I found that the grocery benefit was only applicable to the main member being myself!!!

Further to several calls to 1Life I was accused by 1Life staff of lying about this benefit which was sold to me. I persisted as I knew what was sold to me as I was making notes during the call. 1Life eventually gave me the recordings after deliberaretly delaying issuing them to me and being told too many stories. I quoted times and points duringthe sale when I was explictly told that the benefit was applicable to all members, further to which 1Life still denied it, until I escaleted the matter to their complaints department who finally concurred with me and agreed that the product was indeed misold to me, however they were not prepared to offer me what was sold to me.

The Ombud office was also unable to help as as they are not complled to ask the insurers to change their policies, seeing that I picked up the matter before having to make a claim and not afterwards. In the case that I only realised after claiming, then I would have received the benefit.

I therefore regard 1Life business practices as being highly *********, based on the point that they intentionally missle products and mislead clients which is material to client decisions to purchase their products.