1 reviews | Active since Jul 2018
Life cover Claim
My husband passed away on the 18 of April this year. I put in a claim with 1 Life my policy no is ********** 09 JA ROSSOUW On the 15 of May 2018 I started my claim. I kept track on my claim to follow up every week. No one of 1 life tried to contact me or to keep me up to date of my status of my claim. As from June all I got is we still waiting for his file from N17 hospital.
N17 contact me to ask me for a date when my husband was admitted. They send the file through on the 28 of June. Today I phoned again to follow up and again the lady said that they still waiting for the file from N17.
We took out a life cover for if something happened we know the other one was covered.
My husband salary is now gone and we need to survive and me and my 3 children stayed behind and believe me that we are really struggling to meets end.
Thank you for bringing this matter to our attention.
It was with sadness that we learnt of your Late Husband's passing and we would like to convey our condolences to you and to your family.
We are currently investigating this matter and feedback will be provided to you shortly.
For any more queries regarding this, please contact our Resolutions Department on ***.
Kind regards
Resolutions Team.
Thank you for bringing this matter to our attention.
It was with sadness that we learnt of your Late Husband's passing and we would like to convey our condolences to you and to your family.
We are currently investigating this matter and feedback will be provided to you shortly.
For any more queries regarding this, please contact our Resolutions Department on ***.
Kind regards
Resolutions Team.