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1 reviews | Active since Jun 2018

09 Jun 2018, 21:15

Lies told by 1Life

1Life has to be one of the most pathetic life covers I know...

when my cousin had passed away both me and my mother did an enquiry into what it would take for our claim to be accepted since the premiums were behind by 2 months. They tell us we need to catch up all the missed premiums and then from there a solution will come out and the claim will be paid...

WHAT UTTER ****. They did not pay the claim and we were left to cover the debt of the funeral ourselves... Terms and conditions are rigged in the favour of 1LIfe so that they get to keep your money no matter how much you've invested in them

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Replies (2)
1Life
1Life's reply11 Jun 2018, 08:31
Official

Thank you for bringing this matter to our attention.

The matter is currently under investigation, a 1Life consultant will contact you shortly for further details on the matter.

For any more queries regarding this, please contact our Resolutions Department via ***.

Yours sincerely,
Resolutions Team.

1Life
1Life's reply11 Jun 2018, 10:55
Official

Thank you for bringing this matter to our attention.

Please be advised that we are unable to assist you further in resolving this matter as you had refused to provide us with the policy details.

We have since tried to contact you telephonically and via email with no success.

If you wish to seek further assistance kindly contact our resolutions department on ***or via *** with policy details.

Yours sincerely,
Resolutions Team.