Lapsed policy because of 3 missed installments, when I've had this policy for almost 10 years.

Cancelling my policy because f 3 debit orders that was reversed is not practical,, especially taking into consideration that i have been paying towards this funeral policy fro years. I called the number on the letter that was forwarded to me on the 21 June 2019 (***) and Sipho who acknowledged the cal clearly did not understand my question , request or frustration. Please call me to make the necessary payment arrangements.