Lapsed policy

I changed my banking details and switched my debit order and I received confirmation, come debit order day they couldn’t debit because there was a hold on my account, I had to go to the bank to fix it. I noticed that 1life could not debit as no transactions were allowed at that time. I called them first week of July to find out if they can’t give me the pay@ number so I could pay for my premium and I was told that they only send it to clients if the debit order was declined because of insufficient funds, the lady I spoke to said my bank blocked them from debiting I made a call to Absa switching department and they told me that there is no such and I must tell them to debit, I had to call them again and this time around I was told that my policy had lapsed because the bank says my account does not exist/ invalid. I asked if they can’t reinstate it and I was told that they will revert with feedback A lady called me last month and asked me few questions and told me that they will call me to let me know if it was successful or not which I do not understand. Since then I have been making calls to them and sent emails, I have not received any feedback. Last week I was told that Nonhlanhla will phone me they very day I contacted 1life, I’m still waiting even now