Lack Of Customer Service

I voluntarily signed up with 1 life direct for the first time almost 2 weeks ago and I am shocked by the customer service that I have received.<br> One of their consultants called me and I repeatedly confirmed my first name in phonetic characters, only to receive the emailed documentation forwarded to me with an incorrect spelling of my first name.<br> I requested for one of their consultant's to call back to rectify the mistake they made to correct my first name.<br> Secondly the first consultant advised me that my first payment will be taken in October. Which I was happy about that it gives me at least a month to know what would be made available for it to be taken from me.<br> However on the 20th September two debit orders were taken from me and with no confirmation was I aware of a second payment would be taken when I'm supposed to pay one policy keep in to mind that my bank does charge for each debit order.<br> This is despicable because furthermore to that I have emailed them more than 24 hours ago only to receive an automated response that a consultant will call me back in 24 hours.<br> <br> Lucy<br> [Email Removed]