Lack in communication!

I send an email to client services at 1Life on the 08 September 2022 and have not received any response to date.

The email refers. From: Samantha Daniels Sent: Thursday, 08 September 2022 14:49 To: *** Subject: RE: Communication from 1Life (***) Importance: High

Good day 1life team,

I have 2 policies (Funeral and Life Cover) that are in arrears.

I switched my debit orders to Capitec.

On the 17/18 August, Capitec send a request to 1life that was not accepted.

Kindly arrange for the debit orders in accordance with the monthly premiums to be debited from my Capitec Account.

Please find attached my proof of banking. I will await the Debi-check in order to accept the mandate.

Till date no one has contacted me or acknowledged the request.