Keep your word and Refund me! BAD SERVICE

<p> On the 26th August I called and spoke to Viola with regards to my 1life policy. Viola advised me that I should email cancellations requesting cancellation. I did this the sameday at 11h05. Viola assured me that there would be NO DEDUCTION on the 1st September. On the 1st September they went and deducted from my account, later that day Edwin from retentions called me and offered me something similar which I agreed to and was advised that deduction for this would go off end of September and again re-assured that I would be refunded what was deducted from my bank account. On the 15th September I called in to do a follow-up and was told Edwin will call me back...my call was not returned and had to call again on the 21st September. Wayne gave a message to Edwin to call me as he was not available and again NO CALL WAS RETURNED. On Friday, 23rd September I sent another email to cancellations - requesting to cancel my policy wth immediate effect - to date I have had no feedback from Edwin. I hope that this will be escalated to the correct people and I will get my refund!!!! </p>