TD
Tashia D
1 reviews | Active since Oct 2011
12 Feb 2024, 03:45
Jermaine wants to lapse my policy
Jermaine the call centre agent wants to lapse my policy instead of getting the accounts department to contact me.
Helpful (0)
Replies (3)0
Replies (3)TD
Tashia D's updateReviewer Update
12 Feb 2024, 09:26Please can they call me at 1 during the week
TD
Tashia D's update12 Feb 2024, 09:26
Reviewer Update
Please can they call me at 1 during the week
TD
Tashia D's updateReviewer Update
15 Feb 2024, 12:42I have not received any joy from 1Life (Sakhile) not even 1 Manager had the decency of calling me to sort this query out. Their system did not pick up a debit order that reflects on my bank statement so therefore according to 1Life my premium wasn't paid.
I'm sick and tired they are totally unhelpful and so are totally avoiding that there's a problem with their system. They do not want to sort this out since the 12/01/2024 and now I must pay the price of a lapsed policy because of the glitch in the system. I can't believe that human beings trust a computer system more than themselves. I will take this up with the Ombudsman. And I will post this all over social media
I'm sick and tired they are totally unhelpful and so are totally avoiding that there's a problem with their system. They do not want to sort this out since the 12/01/2024 and now I must pay the price of a lapsed policy because of the glitch in the system. I can't believe that human beings trust a computer system more than themselves. I will take this up with the Ombudsman. And I will post this all over social media
TD
Tashia D's update15 Feb 2024, 12:42
Reviewer Update
I have not received any joy from 1Life (Sakhile) not even 1 Manager had the decency of calling me to sort this query out. Their system did not pick up a debit order that reflects on my bank statement so therefore according to 1Life my premium wasn't paid.
I'm sick and tired they are totally unhelpful and so are totally avoiding that there's a problem with their system. They do not want to sort this out since the 12/01/2024 and now I must pay the price of a lapsed policy because of the glitch in the system. I can't believe that human beings trust a computer system more than themselves. I will take this up with the Ombudsman. And I will post this all over social media
I'm sick and tired they are totally unhelpful and so are totally avoiding that there's a problem with their system. They do not want to sort this out since the 12/01/2024 and now I must pay the price of a lapsed policy because of the glitch in the system. I can't believe that human beings trust a computer system more than themselves. I will take this up with the Ombudsman. And I will post this all over social media
TD
Tashia D's updateReviewer Update
06 Mar 2024, 02:38My conclusion about 1Life is that it's a ****. The company debit the money from your account it reflects on your bank statement as proof but, the system does not allocated your payment. When you try to explain to the consultants they totally ignore the fact that your statement reflects that the payment was made because the system did not allocated it. They have lapsed my policy due to this and have now reinstated my policy which means I have lost 3 payments made to them because their system did not allocated a Debi check payment. Can somebody please assist me to get a hold of Carte Blanche or someone that can assist to make people aware of what's happening.
TD
Tashia D's update06 Mar 2024, 02:38
Reviewer Update
My conclusion about 1Life is that it's a ****. The company debit the money from your account it reflects on your bank statement as proof but, the system does not allocated your payment. When you try to explain to the consultants they totally ignore the fact that your statement reflects that the payment was made because the system did not allocated it. They have lapsed my policy due to this and have now reinstated my policy which means I have lost 3 payments made to them because their system did not allocated a Debi check payment. Can somebody please assist me to get a hold of Carte Blanche or someone that can assist to make people aware of what's happening.