It shows that they don't pay out when a claim is been made and I wonder how The lady by the name of Silindile sleep at night Knowing that she calls me and my girlfriend telling us lie all the time

My girlfriend insured my mother with 1life funeral cover.On the 16 of August 2023 my mother past on we submitted all necessary documents even today we haven't received any cent from claim we made.Only thing they do they always promising lies putting our hopes high.