************* insurers taking clients for a ride

I took out a funeral policy for my mother in law at 1Life in August 2023. My mother in law sadly passed away on 12 February 2024 and 1Life refused to pay out because they say 'my mother in law passed away within the waiting period of 6 months. By the time my mother in law passed away, 1Life has already collected 6 deductions via debit and 3 days later, on the 15th of February, would've been the 7th deduction, but they maneuvered the debit to only debit my account minus my mother in law's contribution. Funny how this is possible when it suits them but when we request a cancelation of a debit within 7 days, then its not possible. Then their fine print on their website indicates that 'if you already are a funeral policy member and changes policies, the waiting period won't apply if you have already completed the waiting period on the previous policy". I had a previous policy at Sanlam since July 2015, so the waiting period expired in December 2015. They still refused to pay our. Needless to say, 1Life still refuses to pay out the funeral claim. Just show us not to trust just any insurer. I'm planning to move my 2 policies at 1Life to Hollard or any other trustworthy insurer I have dealt with before