Inhuman and unpleasant experience to last a lifetime

My father passed away on 24/12/2020,as a policy holder with 1life I claimed on my funeral policy cover on 30/12/2020 and send all required documents.

My dad was buried on 31/12/2020 and the cover had not paid. I have been calling them since then and to date their *********** claims consultats send me the eun around and have not even sympathized for my loss, instead they give me attitute and tell me to do whatever I want because they claim not to see the documents and others claim that the documents are incomplete.

I'm grieving and not able to deal with this rudeness. If one needs to have a piece of mind when in difficult times, know that 1life gives the worst possible grieving experience as even today my policy has not paid a cent and had to borrow money to give my dad a proper send off.

I'm so frustrated and angry that when money has been debited for so many years, there hasn't been issues but now when I need to receive what is promised, my family and I has to suffer.

I regret ever taking this policy...