NL
Neeshan L
1 reviews | Active since Jan 2021
15 Apr 2023, 11:58
Incorrect debit order
I had a debit order run on my account today 15 April. I called in and 1Life person confirmed they can see the incorrect debit and confirmed my debit order date as 26th. I called again and was also told the manager will contact me. It's now 2 hours from the initial call. Very disappointed at how this can occur without any communication.
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1Life's replyOfficial
17 Apr 2023, 09:39 Hi Neeshan
We are sorry to hear about the experience you’ve had, the matter has been referred to our complaints department and a Resolutions Officer will be in contact with you.
Kind regards,
The 1Life Team.
We are sorry to hear about the experience you’ve had, the matter has been referred to our complaints department and a Resolutions Officer will be in contact with you.
Kind regards,
The 1Life Team.
1Life's reply17 Apr 2023, 09:39
Official
Hi Neeshan
We are sorry to hear about the experience you’ve had, the matter has been referred to our complaints department and a Resolutions Officer will be in contact with you.
Kind regards,
The 1Life Team.
We are sorry to hear about the experience you’ve had, the matter has been referred to our complaints department and a Resolutions Officer will be in contact with you.
Kind regards,
The 1Life Team.