TM
Teboho M
1 reviews | Active since Jun 2011
28 Oct 2015, 10:58
Incorrect Billing
Last month i called 1Life, spoke to a call center agent by the name of Wayne. Called to change the banking details and the debit date. Last month they debited from the wrong account, then again on the new account supp****. This month they debited on the 24 October and i asked them to debit on the 1st of each month. and now they only debited money for the funeral policy and not the life cover policy. I am not sure what is happening here....Can someone please call me and fix this. Thanks
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1Life's replyOfficial
28 Oct 2015, 16:37Hello TebohoMashile,
Thank you for bringing this matter to our attention.
We were informed that one of our consultants did contact you and the matter has since been resolved.
As per the discussion you had, the reason behind the billing of your account was explained to your understanding.
We do apologise for any inconvenience that this matter might have caused on your side.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Resolutions Team.
Thank you for bringing this matter to our attention.
We were informed that one of our consultants did contact you and the matter has since been resolved.
As per the discussion you had, the reason behind the billing of your account was explained to your understanding.
We do apologise for any inconvenience that this matter might have caused on your side.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Resolutions Team.
1Life's reply28 Oct 2015, 16:37
Official
Hello TebohoMashile,
Thank you for bringing this matter to our attention.
We were informed that one of our consultants did contact you and the matter has since been resolved.
As per the discussion you had, the reason behind the billing of your account was explained to your understanding.
We do apologise for any inconvenience that this matter might have caused on your side.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Resolutions Team.
Thank you for bringing this matter to our attention.
We were informed that one of our consultants did contact you and the matter has since been resolved.
As per the discussion you had, the reason behind the billing of your account was explained to your understanding.
We do apologise for any inconvenience that this matter might have caused on your side.
Should you wish to discuss this matter further, please contact our Resolutions Department on ***.
Yours sincerely
Resolutions Team.