incopompetancy at 1Life insurance

I would like to report the inompentancy of 1Life customer care and complaints departments. I sent 2 emails last month to cancel my policy and its been more than 3weeks waiting for any response or a call. I want to cancel my policy immediately as i tried to cancel in time for 30days waiting period and i refuse to pay the next premium because should they have responded to me in time it would have been cancelled by end of this month. please help me to reach out to them as i have have tried to send customer care and also compliants department unsuccessfully.