*********** STAFF.

FIRSTLY ITS A 1 STAR AS I CANT GO LOWER..I'm once again utterly disgusted with this company. even though I have had my policy(***) since 2012 I believe,they just keep surprising me with their incompetence. few months ago I was contacted by one of their agents called NTHABISENG TSHABALALA who was meant to review my policy for whatever reason only they know. last year Jan I had asked them to upgrade my policy to a life policy and even went for my HIV tests etc..and it was confirmed by the gentleman who had called me back then. Only to find out from this lady Nthabiseng that I didn't have a life cover and that I would have to do HIV test again.... which I went for again.... so while doing the policy review, she asked few questions etc...then she called me back saying I didn't qualify for a full life cover as I had apparently told her I had cancer....I NEVER MENTIONED CANCER TO HER,JUST TOLD HER I HAD PREVIOUSLY HAD ABNORMAL PAPSMEAR RESULTS ....BUT THAT DOESNT MEAN CANCER... when I asked her where she got that information from she said I told her that...well I told her I didn't tell het I had cancer as I have never been diagnosed by any doctor ,unless she was able to diagnose me as a consultant...she rudely insisted that I did.. well I asked to speak to her supervisor and she told me she didn't have one .hahhhaha how?Then I said someone higher than her had to get back to me and finally she said ok .. of course I asked for a copy of the conversations I had had with her to be sent to me, which is something they mention when you make a call to them that the conversations are available on request...its been a month and a half and no conversations have been sent to me. when the manager called me back he said oh they listened to the audio and seems like the consultant made a mistake and she misunderstood me...but still they won't release the conversation to me. to top things up, this *********** consultant did not even bother apologizing to me for wrongly accusing me of saying that to her, instead she called me back saying she wants to continue with the new quote...well I told her I needed to work with another consultant, that was already a month ago, and till today no one has called me back and I have written complaints to their costumer service and silence, yet they have been deducting premiums every month ...I WANT MY POLICY CANCELLED AS THEY ARE ******