IG
Ilecoven G
1 reviews | Active since Jan 2018
21 Jan 2022, 04:09
Incompetence costing money
I updated my moms ID number On our policy and premium increased with R17.45 on the 19/01/22
The very next day 20/01/22 a R17.45 gets debited from my account.
Now because of your incompetence I have to pay R22 to dispute a debit order of R17.45.
The R17.45 was supposed to combined with my premium for the 15 Feb 2022
The thing is that what is worrying me here is that with this amount of incompetency happening.
What is going to happen when claiming?
Please Advise
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Replies (1)
1Life's replyOfficial
21 Jan 2022, 08:25Hi Ilecoven,
Thank you for bringing this matter into our attention. Please note that a resolutions officer will contact you to discuss the concerns that you may have.
Kind regards,
The 1Life Team.
Thank you for bringing this matter into our attention. Please note that a resolutions officer will contact you to discuss the concerns that you may have.
Kind regards,
The 1Life Team.
1Life's reply21 Jan 2022, 08:25
Official
Hi Ilecoven,
Thank you for bringing this matter into our attention. Please note that a resolutions officer will contact you to discuss the concerns that you may have.
Kind regards,
The 1Life Team.
Thank you for bringing this matter into our attention. Please note that a resolutions officer will contact you to discuss the concerns that you may have.
Kind regards,
The 1Life Team.