Incompetence

I called in on Friday to have my premiums paid up only to find out 1life consultants can't do a simple task of arranging for the debit to go through successfully. My accounts was debited but for some ridiculous amounts no one in the contact center can explain why. This is not the 1st time I'm inconvenienced by 1life and having to resort to complaining on this platform. Should I die today, my family will not be able to claim due to your incompetence. Is that what you want 1life?