GG
Glenn G
1 reviews | Active since Feb 2022
23 May 2023, 09:08
Inability to deliver!
6 April took Pulse Policy out to activate 1 May.
24th April HIV Done, Premium collected 3rd May.
Called 5 May, asking for my Samsung Watch, WHICH I HAVE NOW PAID FOR! Get told that I do not qualify,
Engaged with their complaints deparment, they say the following: 1. 14 Days to clear premium from the 3rd, We are now on the 23rd, So they have had 20 days, 6 days over their time line. 2. 2 to 10 days for the watch to be delivered, They have 4 days remaining.
Now, based on their timelines, they are very sketchy in how they deal because we are now approaching the second round of payments, so I would have paid for a item for 2 months that I do not have.
The watch has not even been shipped as of yet.
Then check their policy wording relating to this benefit, by not using the watch, YOU AS THE CONSUMER LOOSES, they benefit as the company, It is a very cleverly worded clause, It is also a very clever marketing ploy to get you to sign up and then you have to be subjected to frustration and stresses to deal with them to actually get the watch which YOU HAVE PAID FOR AND NOT RECEIVED.
I would NOT recommend them one bit!
Helpful (0)
Replies (3)0
Replies (3)
1Life's replyOfficial
23 May 2023, 10:11Hi Glenn
Thank you for addressing your concerns with 1Life. This complaint was addressed and the outcome was communicated to you on the 09/05/2023. We will contact you telephonically to discuss further.
Kind regards,
The 1Life Team
Thank you for addressing your concerns with 1Life. This complaint was addressed and the outcome was communicated to you on the 09/05/2023. We will contact you telephonically to discuss further.
Kind regards,
The 1Life Team
1Life's reply23 May 2023, 10:11
Official
Hi Glenn
Thank you for addressing your concerns with 1Life. This complaint was addressed and the outcome was communicated to you on the 09/05/2023. We will contact you telephonically to discuss further.
Kind regards,
The 1Life Team
Thank you for addressing your concerns with 1Life. This complaint was addressed and the outcome was communicated to you on the 09/05/2023. We will contact you telephonically to discuss further.
Kind regards,
The 1Life Team
GG
Glenn G's updateReviewer Update
23 May 2023, 10:59So instead of having contacted me telehonically, they decide to email me and inform me of different timelines,
Further to the above, they now advise me that the watch I initially ordered is no longer available and want to offer me a rose gold watch, how on earth would a corporate male in a corporate world, wear a rose gold watch!
So they have no ability to accrue stock for clients when they intially placed their order.
Initially I was offered a watch that was not in stock, then I had to compromise and take another, now the second option is no longer available and am subjected to something that wont be inline with my work wear!
Totally unaccaptable and totally ********* behavior
Further to the above, they now advise me that the watch I initially ordered is no longer available and want to offer me a rose gold watch, how on earth would a corporate male in a corporate world, wear a rose gold watch!
So they have no ability to accrue stock for clients when they intially placed their order.
Initially I was offered a watch that was not in stock, then I had to compromise and take another, now the second option is no longer available and am subjected to something that wont be inline with my work wear!
Totally unaccaptable and totally ********* behavior
GG
Glenn G's update23 May 2023, 10:59
Reviewer Update
So instead of having contacted me telehonically, they decide to email me and inform me of different timelines,
Further to the above, they now advise me that the watch I initially ordered is no longer available and want to offer me a rose gold watch, how on earth would a corporate male in a corporate world, wear a rose gold watch!
So they have no ability to accrue stock for clients when they intially placed their order.
Initially I was offered a watch that was not in stock, then I had to compromise and take another, now the second option is no longer available and am subjected to something that wont be inline with my work wear!
Totally unaccaptable and totally ********* behavior
Further to the above, they now advise me that the watch I initially ordered is no longer available and want to offer me a rose gold watch, how on earth would a corporate male in a corporate world, wear a rose gold watch!
So they have no ability to accrue stock for clients when they intially placed their order.
Initially I was offered a watch that was not in stock, then I had to compromise and take another, now the second option is no longer available and am subjected to something that wont be inline with my work wear!
Totally unaccaptable and totally ********* behavior
GG
Glenn G's updateReviewer Update
23 May 2023, 19:17So no call materialized as mentioned in their initial response but nothing new with the deceit that they have portrayed.
Rather than saying, Hey, we suggest the silver one but we will also send you some black armbands, they would rather sit and send repetitive emails reiterating what is available and subsequently state that they are not in breach of contract when infact they are.
The problem with 1Life is that they believe all consumers must be some kind of stupid. Well sadly they have met their match in me.
To anyone wanting to do the 1Life Pulse Option, don't bother,firstly you won't ever get a watch to increase your cover as they so brazenly promote, secondly if you ever get a watch it won't be the colour you want.
Believe it or not, 1life even has the audacity to say that the colour doesn't affect the benefit as the benefit is with the app and watch. Wow so they actually saying hey, as a male we demand that you wear rose gold.
Not withstanding the fact that you initially ordered and confirmed that stock was available of the black. So 1Life has no stock management abilities or accrual abilities. That makes one cautious of your cover in the long run.
When you demand cancelation of the policy they try to patronize you and think you won't.
So they make use of seriously dubious sales tactics to hook you and not let you go, becareful consumers, don't fall into this trap.
Oh and the CEO complaints email is useless, you won't get a response there either. So they probably get taught by the CEO how to dubiously attract clients.
Will absolutely not recommend 1Life ever again.
Joined Discovery today. Will rather pay more knowing my family and I are in good hands.
Just know that they will also try to ***** you over with the refund apparently taking 14 days. More stories from them.
And all this could have been alliviated by just simply sending some black arm bands with the device.
Pathetic. They have alot to learn to retain clients in this economic time.
Rather than saying, Hey, we suggest the silver one but we will also send you some black armbands, they would rather sit and send repetitive emails reiterating what is available and subsequently state that they are not in breach of contract when infact they are.
The problem with 1Life is that they believe all consumers must be some kind of stupid. Well sadly they have met their match in me.
To anyone wanting to do the 1Life Pulse Option, don't bother,firstly you won't ever get a watch to increase your cover as they so brazenly promote, secondly if you ever get a watch it won't be the colour you want.
Believe it or not, 1life even has the audacity to say that the colour doesn't affect the benefit as the benefit is with the app and watch. Wow so they actually saying hey, as a male we demand that you wear rose gold.
Not withstanding the fact that you initially ordered and confirmed that stock was available of the black. So 1Life has no stock management abilities or accrual abilities. That makes one cautious of your cover in the long run.
When you demand cancelation of the policy they try to patronize you and think you won't.
So they make use of seriously dubious sales tactics to hook you and not let you go, becareful consumers, don't fall into this trap.
Oh and the CEO complaints email is useless, you won't get a response there either. So they probably get taught by the CEO how to dubiously attract clients.
Will absolutely not recommend 1Life ever again.
Joined Discovery today. Will rather pay more knowing my family and I are in good hands.
Just know that they will also try to ***** you over with the refund apparently taking 14 days. More stories from them.
And all this could have been alliviated by just simply sending some black arm bands with the device.
Pathetic. They have alot to learn to retain clients in this economic time.
GG
Glenn G's update23 May 2023, 19:17
Reviewer Update
So no call materialized as mentioned in their initial response but nothing new with the deceit that they have portrayed.
Rather than saying, Hey, we suggest the silver one but we will also send you some black armbands, they would rather sit and send repetitive emails reiterating what is available and subsequently state that they are not in breach of contract when infact they are.
The problem with 1Life is that they believe all consumers must be some kind of stupid. Well sadly they have met their match in me.
To anyone wanting to do the 1Life Pulse Option, don't bother,firstly you won't ever get a watch to increase your cover as they so brazenly promote, secondly if you ever get a watch it won't be the colour you want.
Believe it or not, 1life even has the audacity to say that the colour doesn't affect the benefit as the benefit is with the app and watch. Wow so they actually saying hey, as a male we demand that you wear rose gold.
Not withstanding the fact that you initially ordered and confirmed that stock was available of the black. So 1Life has no stock management abilities or accrual abilities. That makes one cautious of your cover in the long run.
When you demand cancelation of the policy they try to patronize you and think you won't.
So they make use of seriously dubious sales tactics to hook you and not let you go, becareful consumers, don't fall into this trap.
Oh and the CEO complaints email is useless, you won't get a response there either. So they probably get taught by the CEO how to dubiously attract clients.
Will absolutely not recommend 1Life ever again.
Joined Discovery today. Will rather pay more knowing my family and I are in good hands.
Just know that they will also try to ***** you over with the refund apparently taking 14 days. More stories from them.
And all this could have been alliviated by just simply sending some black arm bands with the device.
Pathetic. They have alot to learn to retain clients in this economic time.
Rather than saying, Hey, we suggest the silver one but we will also send you some black armbands, they would rather sit and send repetitive emails reiterating what is available and subsequently state that they are not in breach of contract when infact they are.
The problem with 1Life is that they believe all consumers must be some kind of stupid. Well sadly they have met their match in me.
To anyone wanting to do the 1Life Pulse Option, don't bother,firstly you won't ever get a watch to increase your cover as they so brazenly promote, secondly if you ever get a watch it won't be the colour you want.
Believe it or not, 1life even has the audacity to say that the colour doesn't affect the benefit as the benefit is with the app and watch. Wow so they actually saying hey, as a male we demand that you wear rose gold.
Not withstanding the fact that you initially ordered and confirmed that stock was available of the black. So 1Life has no stock management abilities or accrual abilities. That makes one cautious of your cover in the long run.
When you demand cancelation of the policy they try to patronize you and think you won't.
So they make use of seriously dubious sales tactics to hook you and not let you go, becareful consumers, don't fall into this trap.
Oh and the CEO complaints email is useless, you won't get a response there either. So they probably get taught by the CEO how to dubiously attract clients.
Will absolutely not recommend 1Life ever again.
Joined Discovery today. Will rather pay more knowing my family and I are in good hands.
Just know that they will also try to ***** you over with the refund apparently taking 14 days. More stories from them.
And all this could have been alliviated by just simply sending some black arm bands with the device.
Pathetic. They have alot to learn to retain clients in this economic time.