I’m unhappy with the service

My dad and I called 1life to open up a policy jan 2019 and we advised the consultant to send the documents through to me as consent was given. I didn’t receive any policy documents yet the monthly premium was deducted monthly. I decided to stop the debit order, every time they go into my account to debit I would reverse it. However in august 2020 I was contacted by the retention consultant to reinstate the policy and I specifically told her why the policy was cancelled and why I kept reserving when they debit my account, the lady then called my dad to get consent again to send policy documents to me via sms as well as email. Till today I haven’t received any communication

I then called 1life in Sep, October, Nov, December and this January requesting for the policy documents A simple document to see what I am paying for and what’s covered in there. I still haven’t received anything from 1life.

I will appreciate if someone can send me the policy documents or I cancel the policy or just simply reverse the amount the debited because wow I can’t be going after them I have things to do and I am spending airtime after airtime just to get through to their busy line and holding for an hour before getting through to a consultant