1 reviews | Active since Nov 2013
ill mannered call center agent
I got a call from an indian female call center agent at 14:15 today 6/07/2015 who forcefully wanted me to take/upgrade my policy with a dissability cover. I kindly asked her to send me something to read before I can accept or agree to the cover and she indicated that she does not have that kind of information to send and she started to be rude with me and when I tried to explain why I prefered an email over a telephonic conversation that's when she rudely hanged up the phone. My position is that I will not be harrased and treated like I am not paying my monthly premiums regulary by just a mere desperate and *********** call center agent. If this is how you train your call center agents to treat your loyal clients knowing that they will not be called back, then this is not the right company for me. I have been a loyal client to 1Lifedirect and will not accept this kind of behaviour from call center agents. Had it not been for that rude agent I would have taken up the disabillity policy.
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you regarding your post.
We would like to apologise for the manner in which you feel the consultant addressed you, and that it is not our intention for the consultant to come across as rude.
As discussed, in relation to the quote, 1Life is only able to forward quotations for clients taking out cover for the first time. The life policy book contains information on all 1Life products, you may also refer to the 1Life website for information on all the other benefits that can be added to your life insurance cover.
You may contact our Client Services Department on ***, should you wish to include the d Disability and/or Dread Disease cover to your current cover.
Kind Regards,
Kenan Angrik.
Thank you for bringing this matter to our attention.
I have been informed that a consultant has contacted you regarding your post.
We would like to apologise for the manner in which you feel the consultant addressed you, and that it is not our intention for the consultant to come across as rude.
As discussed, in relation to the quote, 1Life is only able to forward quotations for clients taking out cover for the first time. The life policy book contains information on all 1Life products, you may also refer to the 1Life website for information on all the other benefits that can be added to your life insurance cover.
You may contact our Client Services Department on ***, should you wish to include the d Disability and/or Dread Disease cover to your current cover.
Kind Regards,
Kenan Angrik.