ILife's shabby customer service

I received a fairly confusing notification [in hindsight] for what I thought was an approval for a debit order of ZAR 915 to be continued to be deducted from my Capitec Savings account. Lo and behold, it was a well-disguised ploy [PLOT? ] for approval to increase my premium by about 10% to ZAR 1 004. For a pensioner that's cruel, and I will obviously experience cash flow problems. It is clear that corporates treat you like dirt, you're really just a number, and they will do as they please. As per my understanding, they did a "Eskom", which I find ************. This practice must stop as their organizational culture is clearly illustrated. Faith ["care" ] without works, means nothing. I'm absolutely, completely, totally and utterly ridiculously shocked.