Ignoring customer needs

Hi contacted 1Life over a period of time as I need my life policy document from them, instead they ignored me, when I eventually got an sms for another policy I said yes, so now I have an agent calling, but instead of sending me my original policy, I get roped into buying another policy, a disability policy. All good and well, we can all do with something like that. But then I get this policy, look through it, the exclusions gets me into a tailspin. So many loopholes, so little benefits. So here I go, I contacted them to cancel this policy, I get no reply. I send e mails, I send more e mails and I eventually send an e mail to the manager. Still no pleasure. I do not want this policy, I was informed I have a cooling down period, but it seems like i will be ignored until the cooling down period is finished just so they can take my money. Be very careful of these people. They have the worst customer service i have seen