I wouldnt recommend 1Life to my worst enemy!

This is the second time I am here, complaining about 1Life.

We are currently at a point where they are still withholding money from a claim that was processed and approved in December 2017.

The issue is they are not approving any of the trust funds we are opening and giving them to deposit the money, telling us these funds are incorrect. When we ask for a document that is a template or list of requirements from them of the account they want, they tell us to go to the bank.

Our financial advisers have said the trust fund they want us to open is extremely expensive especially for the amount and have personally communicated with 1Life to get assistance in opening a fund that is in line with 1Life requirements without being extremely expensive to run. NO ONE AT 1Life responds nor do they give ANY KIND OF FEEDBACK AT ANY STAGE.

We as a family of the deceased are at our wits end, and have now been told that they are going to close the claim and with hold the funds.

I would NEVER recommend any individual to EVER open any policy with company, no matter how cheap the the premium may be. I am sure they make the claimes process so difficult so that people can give up and they can cash the money instead of paying out, because, as we speak, they are gaining interest and making money out of the money they are refusing to pay out.