I want my money back!!!!!

I am applaud by the service. I have been with 1Life for more than 2 years and last month I decided I no longer want to use their service. I sent an email asking that they cancel all existing policies for me (***2#). I never received any feedback from them. I receive numerous calls regarding sales but never when you say can they reach regarding affordability. My account has been debited despite me reversing last months premium and sending an email. I have had very little to no communication regarding this matter, I just want my money reversed into my account. I called again Friday spoke to a consultant that absolutely refused to acknowledge that i had sent a email cancelling instead she insisted I spoke to someone there after.Please help me with the money, I never authorized an aedo so I have no idea why I should not be given my money