I took up a policy and requested change in my date of commencement and have been waiting for an update on my refund for close to 2 weeks

I took up a policy and requested change in my date of commencement and have been waiting for an update on my refund for close to 2 weeks. I am even thinking of canceling that policy from inception and seek cover elsewhere. What is this? Not being kept in the loop but quick to have your debicheck authorised