NC
Noxolo C
1 reviews | Active since Apr 2014
10 Dec 2015, 11:27
I have been waiting for months
I have been waiting for months and months for 1life to send me a copy of my policy. I mean each and every time I call in, they say that they will send it. And yesterday called twice and gave them my work email address still nothing. Is it so much of a mission to get a copy of my own policy. Because I have called in so many times and nobody has answers to why I am not getting my copy. It's this flagging on my account that's where it all started before that, I never had any problems with 1life.
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1Life's replyOfficial
10 Dec 2015, 15:18Hello azamazaka@22,
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultants did contact you and the matter has since been resolved.
As per the discussion you had, the policy schedule was forwarded to you via email and you confirmed receipt.
We do apologise for any inconvenience that this has caused. Should you wish to discuss his matter further, please contact our Resolutions Department on ***.
Yours Sincerely,
Resolutions Team.
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultants did contact you and the matter has since been resolved.
As per the discussion you had, the policy schedule was forwarded to you via email and you confirmed receipt.
We do apologise for any inconvenience that this has caused. Should you wish to discuss his matter further, please contact our Resolutions Department on ***.
Yours Sincerely,
Resolutions Team.
1Life's reply10 Dec 2015, 15:18
Official
Hello azamazaka@22,
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultants did contact you and the matter has since been resolved.
As per the discussion you had, the policy schedule was forwarded to you via email and you confirmed receipt.
We do apologise for any inconvenience that this has caused. Should you wish to discuss his matter further, please contact our Resolutions Department on ***.
Yours Sincerely,
Resolutions Team.
Thank you for affording us an opportunity to assist with your complaint.
We were informed that one of our consultants did contact you and the matter has since been resolved.
As per the discussion you had, the policy schedule was forwarded to you via email and you confirmed receipt.
We do apologise for any inconvenience that this has caused. Should you wish to discuss his matter further, please contact our Resolutions Department on ***.
Yours Sincerely,
Resolutions Team.