sV
sandra V
1 reviews | Active since Nov 2010
27 Nov 2017, 09:55
HORRIFIED
My Mum is 60years old, She had called 1 life over 10 Times this month to ensure they cancel her policy as I found a much more reasonable one for her.
She spoke to a lady last week confirming that all is in order.
An guess what with a pension of R1600.00 received on a monthly basis the deducted her Premium Wow after all the hassle of canceling it.
My mums airtime of R100 wasted then they want bank statement to confirm bank charges that my mum incurred. Just great and when you though it wouldn't get better the refund will only be processed in 7 working days WOW so my mum will suffer hey for a week without bread and milk.
Thanks 1 life thumps up to you.
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Replies (3)
1Life's replyOfficial
28 Nov 2017, 08:37Thank you for bringing this matter to our attention.
A consultant has contacted you and the matter has since been resolved.
We apologise for any inconvenience that this matter may have caused.
For any more queries regarding this, please contact our Resolutions Department on ***.
Yours sincerely
Resolutions Team.
Best regards,
1Life's reply28 Nov 2017, 08:37
Official
Thank you for bringing this matter to our attention.
A consultant has contacted you and the matter has since been resolved.
We apologise for any inconvenience that this matter may have caused.
For any more queries regarding this, please contact our Resolutions Department on ***.
Yours sincerely
Resolutions Team.
Best regards,
sV
sandra V's updateReviewer Update
30 Nov 2017, 12:59Today is Thursday is payment made back to me
sV
sandra V's update30 Nov 2017, 12:59
Reviewer Update
Today is Thursday is payment made back to me
sV
sandra V's updateReviewer Update
01 Dec 2017, 15:33I want my monies today!!!!!!
sV
sandra V's update01 Dec 2017, 15:33
Reviewer Update
I want my monies today!!!!!!