AS
Andiswa S

1 reviews | Active since Mar 2020

26 Aug 2020, 11:14

Horrific claim process

Never take out a life policy with 1Life you will regret it. Their claim process is horrific its almost a year after my husband's death and I'm still waiting for them to finalise a claim

If you have kids go to a reputable insurance company as you don't want your loved ones to be frustrated. They enjoy collecting a premium every month however when your loved one is no more they frustrate you with their claim prosess instead of ensuring your loved ones are taken care of. Their call center staff assessor and resolution department staff never return calls. You will call complain they just not bothered

0
Replies (2)
1Life
1Life's reply27 Aug 2020, 16:26
Official
Hi Andiswa

Thank you for bringing the matter to our attention. 

We will be in touch to discuss further. 

Kind regards
1Life Team 
AS
Andiswa S's update27 Aug 2020, 21:46
Reviewer Update
That's what you always say I won't hold my breath you customer service skill is the worst sies!