Horrible service and misleading sales consultants

I took out a policy in November towards the end of November i called them to cancel the policy as the person i wanted to insure was over 85 years of age and they told me that they cannot cover her. in December a debit order went through they told me that i cancelled the policy late, on the the 25th of January 2022 another debit order went through. i called them and asked for a refund, as far as i know my Policy had been cancelled, the lady i spoke to ran a security check then told me that i should check a confirmation sms on my phone that indeed the policy is cancelled, the lady transferred me to Skhumbuzo Makhaye who asked for 2 days to investigate the matter. today 27 January 2022 Skhumbuzo Makhaye calls to tell me that there is no record of any policy cancellations therefore my policy was only cancelled on the 25th of January im not sure if i was supposed to do their admin for them and log all calls and requests from clients for them. in short stay away from this company. in regards to call (REF:27 January 2022 EP***)