Horrible Service

<p>I have been with 1Life since 2013. I have never claimed before. </p> <p>A dear member of my family passed, and we held the funeral this past weekend. I submitted all required claim documents to 1life, but I am still to receive any feedback from them.</p> <p>When I called to enquire about my claim, I was told the funeral claims team is on a road trip and I could not be helped.</p> <p>I am extremely dissapointed in the service offered.</p> <p>The people sound friendly when spoken to, but this does not help if the main service for which I pay is not delivered.</p> <p>1Life is not what I thought it was, it seems they are just good with the talk but no action when needed.</p> <p> </p> <p>EXTREMELY DISSAPOINTED.</p>