HIV RESULTS MIXUP

I HAD THE WORST EXPERIENCE OF MY LIFE WITH 1LIFE. I DECIDED TO UPGRADE MY LIFE POLICY FROM 700K TO 1.5M LAST SEPTEMBER WHICH ALMOST IMMEDIATELY WAS DONE .THEY SENT A NURSE FOR THE HIV TESTS ON THE 5/12/2018 THEN UPON MY RETURN IN JAN THIS YR I GET AN EMAIL AND A LETTER SAYING THEY REGRET TO INFORM ME THAT THEY HAVE REJECTED MY UPGRADE DUE TO MEDICAL INFO THEY HAVE JUST RECIEVED AND IT FURTHER TOLD ME THAT AS PER TELEPHONIC CONVO THEY HAD WITH ME INFORMING ME THAT THEY WILL NO LONGER COVER ME FOR NATURAL CAUSES BUT WILL ONLY COVER ME FOR ACCIDENTAL COVER DUE TO MY RESULTS WHICH OBVIOUSLY MEANT THEY CAME BACK POSITIVE AND THEY FURTHER SAID THEY HAVE SENT ME THE NEW CONTRACT AND THEY URGE ME TO SEE MY NOMINATED DOCTOR DR GOMA. BEAR IN MIND NOBODY HAD PHONED ME ABOUT ANYTHING NOR DID I KNOW ANY DR GOMA AND WHY WAS MY PREMIUM INCREASED TO R323 THEN BACK TO R312 BECAUSE OF MY RESULTS.WHY WERENT THEY DECREASED TO R288 THAT WAS INITIALLY PAID SINCE THEY CLAIMED TO HAVE REJECTED MY UPGRADE. NONETHELESS I REQUESTED MY RESULTS FROM 1LIFE AND THEY GAVE ME THE RUN AROUND, MIND YOU I WAS THE ONE CALLING THEM . AT THIS POINT MY MARRIAGE WAS ON THE LINE AND MY WHOLE LIFE WAS CRUSHING DOWN ON ME LIKE AN AVALANCHE.ALSO NOTE I HAD DONE AN HIV TEST 5 MONTHS PRIOR. I CALLED THEM ASKING WHAT THIS LETTER MEANT AND WAS TOLD THAT THERE WAS A MIXUP, AND I WASNT SUPPOSED TO BE SENT TO THE DR TO START WITH. THEN THE STORY CHANGED TO NO MY RESULTS CAME BACK INCONCLUSIVE THATS WHY I MUST GO BACK TO THE DR WHOM I DONT KNOW TO DO A LAB TEST ON MY HIV STATUS. THE DR KNEW NOTHING ABOUT THIS UP TO A POINT I DECIDED TO NOMINATE AND GO TO MY PERSONAL GP USING MY MEDICAL AID TO DO THE TESTS WHICH CAME BACK NEGATIVE. NOW 1LIFE DOESNT WANNA EXPLAIN WHAT HAPPENDED TO ME AND THEM AND WHOS RESPONSIBLE FOR THE BLOOD RESULT MIXUP. DO YOU KNOW WHAT THIS COULD HAVE DONE TO MY MARRIAGE? TO MY LIFE, MY FAMILY AND WHY WAS MY CONTRACT AMMENDED WITHOUT MY KNOWLEDGE. I GOT STORIES ABOUT MY RESULTS COMING BACK INCONCLUSIVE ,TO THE LAB SENDING UNCLEAR RESULTS, SINCNE WHEN DO RAPID TEST RESULTS COME BACK FROM THE LAB? THEY ARE RAPID TESTS FOR A REASON AND WHEN I TESTED, I WAS THERE I SAW MY RESULTS ONLY TO BE TOLD THEY WERE INCONCLUSIVE LATER BY YOUR CALL CENTER AGENTS. WHY ON EARTH WOULD I BE GIVEN MY RESULTS BY A CALL CENTRE AGENT AND NOT A DR? I NEED ANWERS AND IM GOING TO SEEK LEGAL ACTION AGAINST 1LIFE. I WANT ANSWERS AND SOMEBODY BETTER ACCOUNT FOR THIS.I HVE EMAILS AND I HAVE DOCUMENTS FROM 1LIFE TO PROVE IT AND TELEPHONIC CONVERSATIONS TOO. IVE BEEN WITH 1 LIFE FROM 2010 AND HAVE RELIGIOUSLY PAID MY POLICIES WITHOUT FAIL ONLY TO BE TREATED LIKE TRASH.