HIGHLY IRATED

I have opened a funeral policy with 1life consultant name Sithembile in December of 2015 of which my 1st instalment was due tomorrow 28 jan 2016. she did it all wrong to begin with. my account was debited twice early january and on both occasions i phoned in and was assisted by first a lady on the fist time and then by Elvis the second time and not any of the two changed or corrected the debit date on my account. i am very frustrated and irated about that seeing that the bank has charged me for unpaid debits. today i phoned 1life again and was assisted by Wayne Powell who helped me to change the bank account details and I asked him to check if the debit order date was correct and it was not corrected at all. Wayne assisted and help and corrected what needed to be done. Well done Wayne. That is what I call customer service. I was on the verge of cancelling my policy but due to Wayne patience and helpfulness I decided to give 1life another chance.