HEADSTONE CLAIM

After so much praise and recommending 1Life to everyone, 1Life is dropping the ball!!! I must say i am very disappointed in the way 1Life is handling my headstone benefit claim! 11days later, no outstanding requirements my claim has not been paid out. I keep on calling and for the past week consultants have been telling me that they are awaiting proof of payment from finance. I was assured on friday that funds will be in my account by 10:30 am today and i am still waiting. Proof of payment has still not been received from Finance. So much disappointment , its actually shocking!