harassment
<p>I was searching online for quotes on income protection and dread disease cover from a number of insurance brokers. In order to get a quote I had to enter a number of personal details</p> <p>I did not request any contact and on Sunday 25th June I received no less than 14 missed calls from this company. When I finally answered at 3pm and realised it was 1Life I asked them to contact me during work hours I.e Monday to Friday 8 to 5. The consultant on the line was extremely rude. I will certainly not take a policy with this company based on this interaction or the amount of unecessary harassment on a Sunday </p>
Thank you for bringing this matter to our attention.
The matter has been assigned to our Resolutions Team for investigation and feedback will be provided in due course.
Yours sincerely
Resolutions Team.
Thank you for bringing this matter to our attention.
The matter has been assigned to our Resolutions Team for investigation and feedback will be provided in due course.
Yours sincerely
Resolutions Team.
We thank you for making us aware of the concerns you have regarding the constant calls you received on a Sunday from 1Life .
The matter was investigated and we found that you were indeed being bombarded by calls on a Sunday. We have now added your number on our Do Not Contact list as per your request. We have also escalated your complaint regarding the consultants attitude to his line manager to take necessary action to ensure that this does not happen again.
We apologise for any inconvenience that this matter may have caused.
Should you wish to discuss the matter further, please contact our Resolutions Department on ***or email us on ***.
Yours sincerely
Resolutions Team.
We thank you for making us aware of the concerns you have regarding the constant calls you received on a Sunday from 1Life .
The matter was investigated and we found that you were indeed being bombarded by calls on a Sunday. We have now added your number on our Do Not Contact list as per your request. We have also escalated your complaint regarding the consultants attitude to his line manager to take necessary action to ensure that this does not happen again.
We apologise for any inconvenience that this matter may have caused.
Should you wish to discuss the matter further, please contact our Resolutions Department on ***or email us on ***.
Yours sincerely
Resolutions Team.