TP
Tertia P

1 reviews | Active since Mar 2015

18 Mar 2015, 12:36

Great service at a very difficult time.

I lost my husband, and had to claim from my 1 Life funeral plan. Romano e-mailed all the necessary documentation to me, and rep**** when he received the completed forms from me. He is a very friendly and helpful person, at a very difficult time for me - which made the whole process easier for me. He kept me up to date with the claim process, which none of the other insurance companies bothered to do. Thank you Romano.

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Replies (1)
1Life
1Life's reply18 Mar 2015, 15:24
Official
Hello Tertia Pretorius,

Thank you for taking the time to compliment Romano on the service he provided to you.

We are delighted to know that Romano was able to assist you in the manner expressed in this compliment.

His friendliness and professionalism enables him to understand the importance of feedback to our client.

We would like to send our heartfelt condolences to you and your family during your time of grief.

Sharing your words of appreciation with Romano and the rest of the 1Life team will be a pleasure.

Kind regards
Kenan Angrik