MLTR
Mosebudi Lindi Tracey Ramotekoa

1 reviews | Active since Jul 2012

12 Jun 2015, 13:15

Great Service

Today I called 1Life Insurance as I am a policy holder with them, there were outstanding changes that I need to amend with them and just query a few things. At first I went through to the incorrect department but was then transferred to client services where I spoke to Amanda, she is a true inspiration. I myself am employed in the call centre industry and I must say Amanda is truly an inspiration. Amanda assisted efficiently and even went the extra mile if I can say so myself because while on the line with her after my query was resolved in less than 2 minutes I also received documentation immediately at that time that was meant to come through my email in 24 hours. Amanda Ncongwane is really an asset to 1Life Insurance and I really hope she gets the gratitude she deserves. I don't regret making that call and amending my details with 1Life Insurance to actually continue being a client. Thank You so much for the great service, I really appreciate it.

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Replies (1)
1Life
1Life's reply12 Jun 2015, 13:39
Official
Hello leechiki,

Thank you for taking the time to compliment Amanda on the great service you received from her.

We are happy to know that she assisted with the amendments on your life insurance policy in an efficient manner and for going the extra mile.

1Life strives to maintain the same level of service at all times.

It will be a pleasure to share your kind words with Amanda and the rest of the 1Life Team.

Kind Regards,
Kenan Angrik.