MP
Michelle P
1 reviews | Active since Mar 2009
31 Mar 2015, 08:59
Great customer service
After receiving a newsletter stating that I have a policy with 1Life (which I don't), I phoned the call centre. The person told me that they would follow up with their manager and give me feedback (which never happened). When I phoned again, I was put through to Monique in Complaints. She was extremely helpful and even phoned me back the next day with feedback. She was able to explain to me what happened and assured me that everything is in order. Thanks Monique. It's great that there are still people out there who take customer service seriously.
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1Life's replyOfficial
31 Mar 2015, 09:25Hello shelly12,
Thank you for taking the time to compliment Monique on the service she provided to you.
We are happy to know that Monique was able to provide great customer service when she assisted you.
Her professionalism and understanding of our clients enables her to provide excellent service at all times.
Your kind words of appreciation will be shared with Monique and the rest of the 1Life team.
Kind regards
Kenan Angrik
Thank you for taking the time to compliment Monique on the service she provided to you.
We are happy to know that Monique was able to provide great customer service when she assisted you.
Her professionalism and understanding of our clients enables her to provide excellent service at all times.
Your kind words of appreciation will be shared with Monique and the rest of the 1Life team.
Kind regards
Kenan Angrik
1Life's reply31 Mar 2015, 09:25
Official
Hello shelly12,
Thank you for taking the time to compliment Monique on the service she provided to you.
We are happy to know that Monique was able to provide great customer service when she assisted you.
Her professionalism and understanding of our clients enables her to provide excellent service at all times.
Your kind words of appreciation will be shared with Monique and the rest of the 1Life team.
Kind regards
Kenan Angrik
Thank you for taking the time to compliment Monique on the service she provided to you.
We are happy to know that Monique was able to provide great customer service when she assisted you.
Her professionalism and understanding of our clients enables her to provide excellent service at all times.
Your kind words of appreciation will be shared with Monique and the rest of the 1Life team.
Kind regards
Kenan Angrik