Great customer service

I would like to compliment Sine Titus on her excellent Customer service.<br> <br> I called 1Life to advise that my 1st debit order had not gone off and that I received smses indicating that my policy would lapse.<br> <br> I called 1Life to enquire as to why it was debited with the information provided. Sine was the one who assisted me and advised that the banking details I initially provided was incorrect and she rectified it while on the line with me. She told me that the debit order would go off on the 8th of the new month, and I advised that it would be too late by then and needed it to come off sooner.<br> <br> She managed to bring it to a closer date, and said she would call closer to the time to remind me. On the day the amount was debited from my account she called me with feedback regarding my debit order. Once I confirmed that the amount had gone off my account she assured me that the debit order would now be set on a specific date decided by me and that there should be no hassles going forward.<br> <br> I thank her for her service, simply because she remembered to call and follow-up with regards to my query and her actions caused the amount to be debited at the earliest convenience, which suited me fine