1 reviews | Active since Nov 2015
Good Service but require further assistance
Called 1Life call centre today to check whether or not my Life Insurance cover covered a Funeral Plan too. When I asked the consultant (Lefa Dlamini) the question, he said it did not.<br> <br> I needed funeral cover for myself and my wife - so we set this up - no problems!<br> <br> Thereafter I asked if I could update my beneficiaries to ensure that my wife was listed - he promptly put me through to the Life Insurance consultant. When I spoke to the next consultant she mentioned that I already had Funeral Cover as part of my life insurance but under this cover I could not add a family member - so fair enough.<br> <br> Now I'm just a bit worried that I've covered myself twice just to get my wife cover.<br> <br> The first consultant (Lefa Dlamini) - actually both - were both very good and quite professional. I suppose sometimes when a Client calls they just want to get things done and get off the phone. Perhaps I was too hasty and should've asked to be referred back to the first consultant in order to reduce the cover (and the fees).<br> <br> Regards,<br> Mr. B.Hoffmann
Thank you for the positive feedback.
We are happy to know that Lefa went the extra mile to assist you.
1Life strives to provide the same level of service at all times.
Welcome to the 1Life family, It will be a pleasure to share your compliment with Lefa and the rest of 1Life Team.
Kind Regards,
Resolution Team.
Thank you for the positive feedback.
We are happy to know that Lefa went the extra mile to assist you.
1Life strives to provide the same level of service at all times.
Welcome to the 1Life family, It will be a pleasure to share your compliment with Lefa and the rest of 1Life Team.
Kind Regards,
Resolution Team.
